Examples Show Using The Right Shipping & Communication Tools for Reduce Costs

By Paul Johnson, President CMS – Complete Mailing Solutions

This blog will provide real-world examples of how the right tools can increase productivity and reduce costs. These examples were chosen to illustrate how worthwhile it is to consider more than just price when solving your communication challenges.

Our last blog, “4 Considerations To Ensure You Have The Right Tools For Your Shipping &  Communications”, outlined a number of areas that are not typically considered when acquiring mailing or shipping equipment. In other words, sometimes what you don’t think about can often lead to unforeseen costs that impact your bottom line.

Business Case #1 – Improved Efficiency

Shipping Solution

Take for example, one of CMS’ Clients that manually folded and inserted over 7,000 checks and statements each month.  This required 3 staff members to put other tasks aside and allocate a total of 18 hours each month to this project.  At an industry average hourly rate of $15, this cost the company $3,240 every year.

By introducing an easy-to-use folder/inserter, this process was reduced to a single employee for 1 hour each month. As a result this change provided a savings of over $3,00 each year in labor that could be utilized toward revenue-generating tasks.

Business Case #2 – Reduce Costs & Improved Visibility

One of our legal Clients required delivery confirmation each time legal papers were mailed.  Their employees were manually filling out over 250 Certified Return Receipt green cards each year, waiting for the return confirmation and filing the green cards.  Using 2020 postal rates, this law firm was spending $6.90 for every Certified Mail Return Receipt letter sent – over $1,725 in postage each year.

We introduced our ConnectSuite software, which enabled them to send Certified Return Receipt Mail electronically (ERR).  This not only saved the Firm $1.15 on each letter sent, in short they gained:

  • A savings of 5 hours/week by eliminating manual preparation of green cards
  • Full audit trail and archiving of Certified Mail and other required legal documents
  • Elimination of physical file space for storage
  • Electronic storage into their document management system

Additionally, this firm was better prepared for future planned expansion.

Business Case #3 – Enhanced Efficiency & Confidentiality

Another one of our clients was mailing 1,000 business critical multi-page mailings daily. These were customized to each of their clients which ranged from 5- 8 pages. This company employed one full-time employee dedicated to this task.  He manually grouped mailings based on the number of inserts in each envelope because their folder/inserter could only run the same number of pages at one time.    

As a result of assessing their situation, we introduced the OMS software. OMS uses barcode technology to identify all pages that should be included for each client. The advantage of barcodes:

  • Eliminate the need to pre-sort groups of mailings based on the number of inserts
  • Fully automate the inserting process without the need to change set-ups
  • Ensure 100% accuracy – right contents go to the right person

Subsequently, this company is now able to prepare their 1,000 mailings in one hour, vs. the 8 hours it took manually.  Consequently, their dedicated employee can now be utilized on other revenue-generating projects.

Business Case #4 – Upgrade to Savings

One of our Clients was trying to “make do” with a mailing system that was not designed to automatically weigh envelopes of various sizes and weights.  One-at-a-time weighing was draining employee’s time and efficiency in their mailroom. 

During CMS’ Discovery stage of our Proven Process, we learned they were shipping many packages via UPS and FedEx that could have been shipped through the USPS at a significant savings. 

As a result of our Discovery, we recommended a three-part solution:

  1. Upgraded Mailing System with a dynamic in-line weighing capability that could automatically weigh different size and weights of envelopes on the fly.  This system saved approximately 13 hours of labor each month.
  2. Neoship Software that allowed them to: 
    • Compare shipping rates to identify the best rate
    • Allowed shipping from remote locations.
    • Consolidated reporting.
  3. Training on proper utilization of the USPS IM®pb to reduce Priority Mail rates by 13% and First-Class parcel rates by 40%

Subsequently, the net benefit to our Client was a savings of approximately $1,200/month in expenses. Additionally, our suggestions improved visibility through reporting and being able to allocate employee resources to more important tasks.

Business Case #5 – Outsourced Solution

An auditing/inspection Client had been expanding significantly in the past few years. However with that growth they were then faced with how to best manage their communications.   Since there was some question whether they level of growth would be sustained, they were reluctant to hire additional employees.

After meeting with them, our recommendation was to partially outsource a portion of their larger mailings. Outsourcing to a mail production facility using Neotouch provides several advantages.  This solution allows them to:

  • Develop communications using their existing office applications.
  • Forward materials to Neotouch’s state-of-the-art production facility for printing, folding, inserting, metering and mailing with a single click of their mouse.
  • Provides the ability to email communications to their Client’s, a capability they did not have previously. 
  • Trace and archive (up to 11 years) all documents.

Above all, this solution is scalable and allows our Client to dedicate employees to revenue-generating tasks.  Projected savings as a result of our recommendations was well over $7,000 per year.

These cases provide just a few examples of the benefits of thinking outside the box.  CMS is your 360° Advocate, we are here to listen to your needs, solve issues and provide on-going support.  We are your local resource for all questions, concerns and needs.  Call us today to see how we can help you – 303-761-0681.

Does your company have the RIGHT tools?  Take our Assessment and find out.  Then share what you learned that surprised you!

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4 Considerations To Ensure You Have The Right Tools For Your Shipping & Communications

By Paul Johnson, President CMS – Complete Mailing Solutions

In today’s work environment, it’s more important than ever to have the right Shipping & Communications tools to help your company be competitive.  When it comes to communications and package shipping tools, businesses typically default to the least expensive options.  Using price exclusively can lead to acquiring systems that won’t meet your company’s needs, lead to equipment failure, down-time and ultimately costs more in the long run.

When organizations mail/ship items, they are essentially printing money.  These costs need to be evaluated and controlled.  You may think that mailing/shipping tools and workflow software can’t significantly impact your balance sheet and/or can’t be controlled.  On the contrary!  

This blog explores factors that should be considered when assessing mail room tools.  We’ll cover some over-arching guidelines to keep in mind in the evaluation process.  For detailed considerations, we’ve developed a Mailroom Tools Assessment.
 
1. Get Feedback
Internal
Start your assessment by talking with your employees. They can tell
you what’s working and what isn’t.  Start by review your company’s
internal workflow:

  • Who is doing the job – dedicated staff exclusively or with untrained staff as volume spikes.
  • What is the job – standard jobs (e.g., invoicing) or ones that must meet privacy regulations.  What are the challenges to getting the job done?  What are associated costs?
  • Where is it done – centrally or remotely.
  • When – how frequently do jobs occur; are they repetitive or one-offs.
  • How is it done – are processes documented; are they manual, automated or outsourced.
  • Why is it done this way – based on how “it’s always been done”, inadequate training, or because best practices have not been established. 
Shipping & Communications Tools

The goal is to identify gaps and cost impact.  Explore hindrances, challenges and frustrations in getting tasks done. Do your
employees have customer feedback that suggests dissatisfaction with your company’s processes?  Now is the time to
obtain all feedback, positive and negative.


External
Get feedback from your customers.  Call two or three of your larger
customers or ones who you know would be willing to be open and
honest with you. 

Explore whether they are happy with your communications and how
they receive them.  What would they change? What you uncover could
be surprising.  For example – they may consider it wasteful that a return
envelope is included with your statements when they pay with ACH. 
There are tools to address that!

TIP:  understand what’s working and what isn’t to identify your vulnerabilities.

2. Review Existing Capabilities & Equipment
Look at the strengths and weaknesses of your existing mailing and shipping systems, processes, tools and people.  Anything done manually, should be a candidate for an automated solution.  Use our Assessment Tool to help.

Know your numbers:

  • Confirm current equipment expenditures (lease, maintenance)
  • Validate (in writing) all equipment Lease End Dates (LED)
  • Confirm all cancellation dates and requirements

TIP:  Including employees engages them and reduces resistance as new tools and systems are incorporated. 

Blue sticky note with letter costs

3. Review or Develop Your Business Plan/Projection
A big piece of your business is managing money. To be successful, you need a plan.  Many companies don’t have a business plan or never consult it.  An annual plan will focus your efforts, help determine what tools you need, when they can be acquired, and will contribute to a smooth transition.

TIP:  Without a plan you can end up with the wrong communication tools.

4. Explore New Solutions & Vendors
Engage with current and new vendors:

  • Share your challenges and plans.
  • Be open to new industry capabilities.
  • Meet at the vendors office (ideally) or at least face-to-face to become familiar with new industry options and capabilities.
  • Get hands-on experience before you commit. 
  • Make apples-to-apples comparisons between competitive systems to determine the best solution.
  • Get feedback from existing customers to identify strengths/weaknesses of the vendor’s solution and support.

NOTE:  Beware of companies (such as Pitney Bowes) using primarily telesales.  By nature, their focus is an immediate sale, not a long-term relationship based on a customized solution and local support when you have issues.     

A price-only decision at this stage will haunt you.  Longer term leases have lower prices but the contracts may outlive the value of the solution.  A higher monthly lease may provide the flexibility to give you a competitive edge in today’s fast-changing environment (think of COVID’s impact). 

TIP:  Factor in savings achieved from all areas (e.g., labor, materials, down-time) when evaluating real cost.

Business as usual is not an option anymore.  Be open to new ways of approaching your business – change can be difficult but worth it in the long run. 

Check out our detailed Mailroom Assessment Tool that includes specific questions to help you evaluate your strengths and weaknesses.  You’ll find it here:  Assessment

What has been key in your evaluation process?  Share your experiences with us!

It’s Time to Allow the USPS to Compete Fairly

By Paul Johnson, President CMS – Complete Mailing Solutions

Unfair Restrictions

Businesses function on foundational economic rules – pricing is determined on demand, the cost of doing business and profit needed to stay healthy and grow.  Pricing can be changed whenever it is warranted.  However, there is one glaring exception to this economic model – the United States Postal Service.

While the USPS is not a government entity, it is governed by Congress and the Postal Rate Commission (PRC).  As a federally mandated entity, they are required to function within specific parameters, among them:

Post Office Signage
  • Prefunding 75 years of retiree health benefits (this mandate was passed in 2006 and required funding within a ten-year span, at a cost of about $110 billion).
  • Basing price increases on the Consumer Price Index (CPI), which limits how much rates can change.  If costs are higher than the CPI increase, the Postal Service must absorb the difference.
  • Providing pickup and delivery service to all areas within the United States, six days a week.  As housing and businesses expand to wider and wider areas, the USPS is required to provide service, even though it is not cost effective to do so.  And, they are not allowed to add a fuel surcharge to cover additional expenses (as UPS and FedEx can).

No other private enterprise or federal agency is required to function under these constraints.  The prefunding of retiree health benefits alone is primarily responsible for the majority of the USPS’s financial losses since 2013.

Both consumers and businesses rely heavily on the Postal Service’s ability to deliver mail and parcels.  In fact, UPS and FedEx rely on the USPS to provide “last mile delivery” in areas where it is not affordable for them to do so.  How does this allow the USPS to compete? This is an unfair advantage provided to the competition.

We have blogged about this situation before and provided even more details of how the USPS is at a disadvantage, but now is the time for change so the USPS can compete fairly in the marketplace.

The Postal Service – A Vital Institution

The Postal Service is a historic institution, established by our founding fathers in order that all people may have equal access to communications.  This principle was mandated within our Constitution to ensure its survival and is a fundamental part of the nation’s infrastructure.  The USPS mandate is to bring the nation together, and their commitment is providing secure, reliable, affordable delivery of mail and packages.  No tax dollars are used to support operating expenses.  Rather, the USPS relies exclusively on the sale of postage, products and services to fund its operations.

Today, the USPS employs over 633,000 career and contract workers (2019).  As such, it has significant impact in local economies, both in direct activities from its workers as well as the broader economic activity that it enables.  If it were a private sector company, it would rank 40th in the 2018 Fortune 500 and 123rd in the 2017 Global Fortune 500.  Unfortunately, it has been losing money for more than a decade due to the many restrictions placed on it while its main competitors (FedEx and UPS) are free to raise prices, ad hoc, to ensure a profit.

This is clearly an unfair playing field and the restrictions placed on the USPS is an unsustainable financial path going forward.  We believe the Postal Service should be released from the primary restrictions that have resulted in its fiscal woes specifically, elimination of:

  • Prefunding employee health benefits
  • Linkage with Consumer Price Index to cap rate hikes in order that the Postal Service can adjust rates to cover costs
  • 6-day delivery requirement – allow the USPS to determine delivery frequency (with a minimum 5-day requirement) in order to reduce costs

We feel these steps would begin turning the around the USPS’ financial health while still maintaining high service levels.

A Great First Step

On February 5th, the House of Representatives passed bipartisan legislation that would lift the prefunding mandate on future retiree health benefits.  This legislation, the USPS Fairness Act, was authored by Rep. Peter DeFazio of Oregon (you can see his floor speech here). 

We heartily endorse the passing of this legislation and encourage the Senate to follow suit.

What do you think?  Isn’t it time to allow the USPS to compete fairly? We encourage your comments and feedback on this vitally important service to our nation.

Can a Dimensioning System reduce your warehousing and shipping costs? If so, how do you get the most for your investment?

By Paul Johnson, President Complete Mailing Solutions


With the ever-increasing costs of warehouse space and the recent introduction of shape-based pricing by major shipping carriers, many DC and warehouse managers are looking for ways to reduce costs, calculate rates more accurately and cope with ever-changing shipping and logistics requirements. For many, this begs the question… should you get a dimensioning system? Let’s take look…

Simply put, dimensional weighing systems efficiently automate the process of determining package size/shape and weight in conjunction with your shipping system. The optimal system for your operation will depend on shipping volume, size and type of items shipped and level of investment you wish to make. Companies that ship as few as 100/day find that an investment in a dimensional weighing system is well worth the expenditure.

Most companies have found that savings from dimensioning systems have resulted in payback in a little as a few weeks. Some areas where quantifiable savings are realized are:

  • Space optimization
  • Slotting optimization
  • Reduced shipping costs
  • Rate shopping and informed negotiations
  • Pre-manifesting for more efficient throughput
  • Pick/pack efficiency
  • Item tracking
  • Reduced labor costs (some companies reporting up to 90% savings in line labor)
  • Streamlined returns process
  • Data analysis to identify opportunities in areas such as capacity optimization, load balancing and bottleneck elimination

The list above is obviously just a summary and there’s more to unpack here than can be addressed in this blog post. If you’d like to dig deeper and learn the specific savings in each of these areas, check out this white paper: Dimensioning Systems: Getting the Most for Your Investment. It details how savings are realized for each of the bullet points above including how carriers are using the “black box” of dimensional-weight calculations to increase your overall spend.
In addition to details on cost savings, this white paper includes a guide to the 10+ Essentials to Look for in a Dimensioning System. After reading this white paper, you’ll be well-versed on what a dimensioning system can do for you and better equipped to evaluate the best system for your needs.
If you’d like a customized assessment of your needs, projected savings and investment requirements for your situation, contact Paul at paul.johnson@comp-mail.com or 303-761-0681 x211 and we’ll have a specialist provide a plan tailored specifically for your requirements.

 

Drowning In Rising Shipping Costs?

By Paul Johnson, President Complete Mailing Solutions


Both UPS and FedEx have announced their General Rate Increase (GRI) for 2017. For the first time, there are differences in how each carrier is approaching their increases. Here are some highlights of the changes shippers will encounter as well as some strategies on managing the increases.For the first time, UPS will be increase the majority of their 2017 rates on December 26th, which will impact shippers with post-Christmas returns.
 

ups-squarelogo

 

  • The basic rate increase that averages 4.9% (packages in the 1-10 lb range are typically higher).
  • UPS will now be assessing Additional Handling Surcharges on packages that are 48” or more ion the longest side (from t 60”) on Ground, Air, and International packages.
  • Additional Handling Surcharges will increase $.35 and will now also be applied to UPS’ more economical SurePost packages (packages that ship UPS but are delivered to their final destination by the USPS). The surcharge will go into effect on January 8, 2017.

View a 2017 rate overview here Rates at ups.com
 
 

fedeximages165

  • FedEx will increase their rates on January 2, 2017. The change reflects an average 3.9% increase on domestic U.S. domestic, import and export services.
  •  FedEx is changing their domestic dimensional weight multiplier from 166” to 139” (dimensional weight is calculated by multiplying the length x width x height then dividing by the multiplier – 139).
  • FedEx will adjust their Fuel Surcharge on a weekly rather than monthly basis. Industry experts suggest this indicates FedEx is anticipating higher fuel costs next year and want to reduce the impact on their revenue.

View FedEx 2017 shipping rates here 2017 Rates at fedex.com
 
 

  • The USPS has not announced a specific rate increase but has published tentative structural changes that would go into effect on January 22, 2017

View USPS proposed changes USPS 2017 Changes
 
 

When Does a 1-Lb Parcel Weigh 11 lbs?

No it’s not a trick question but it might depend on the date.

Dimensional pricing has had a significant impact on the cost of shipments because pricing is based on dimensions rather than weight. Essentially a 1-lb package is no longer a 1-lb package!

Consider this:

Cost Comparison of a 12” x 12” x 12” Package Weighing 1 Lb.
Carrier 2016 Billable Weight 2016 Rates – Price* 2017 Billable Weight 2017 Rates – Approx Price
FedEx Ground 11 lbs $15 13 lbs $20
UPS 11 lbs $18 11 lbs $19
USPS 1 lbs $7 1 lbs $7

As rates and surcharges steadily increase, it’s no longer feasible to be lax about how items are packaged and shipped.

3 Tips To Better Manage Rate Increases

It is now imperative that shippers more closely manage their shipments. Here are 3 tips to help you better control shipping costs:

  1. Optimize Package Contents and Packaging
    Package as many items in a single container as possible as well as use the smallest box possible to ship the products. This will not only reduce the cost of packing materials but the actual cost of the shipment.
  2. Rate-Shop All Shipments
    With the divergence of pricing strategies between UPS and FedEx, it is more important than ever to shop for the best rate (especially with weekly fuel surcharge adjustments at FedEx).
    Incorporate rate shopping tools such as NeoShip, ProShip, and EMS that not only identify the best shipping rate but provide greater visibility of your shipments progress.
  3. Dimensional Equipment
    Take the guesswork out of dimensioning each package and identify package size and pricing instantly with a dimensional scale that automatically calculates package dimensions

Contact us today for a Free Assessment of your shipping needs and more ideas on how to better manage them –303-761-0681.

6 Practical Tips To Reduce Shipping Costs Even With Dimensional Pricing

By Paul Johnson, President Complete Mailing Solutions

Whether you ship 2 or 2,000 packages a day, you are impacted by dimensional pricing on all ground shipments that went into effect in 2015 with UPS and FedEx.

FedEx® and UPS® are now enforcing dimensional pricing on all ground shipments, including those weighing less than 3 pounds. Packages that are 3 cubic feet or less are most affected by the change.

For example, the cost to ship a small box of cups weighing three pounds and measuring 17x17x17 inches could jump from the current $8 to more than $18 in January. A 2lb. package of light bulbs with dimensions of 10x10x10 inches could increase from $8 to $10 – a $25% increase (Parcel Industry, June 18, 2014).

What Is Dimensional Pricing?

dimensional package smallDimensional pricing is based on the volume (length, width and depth) of a package rather than the weight. UPS and FedEx instituted dimensional pricing in 2015 as a way to regain revenue that was lost because shippers were using large sized boxes (volume) containing small, lightweight contents. These boxes took more room on their trucks but the cost (based on weight only) did not compensate for the space they took. While this approach helps FedEx and UPS regain significant revenue, shippers are feeling the pinch.

How To Reduce Shipping Fees

    In order to avoid experiencing significant cost increases, every shipper needs to take action. The following are 6 ways to lessen the impact of Dimensional pricing:

    1. Optimize Package Contents
    2. Whenever possible, ship as many items as possible in one box. It is no longer cost effective to pay for “air” when a small item is shipped in an oversized box. Multiple items in each box will increase cost efficiencies.

    3. Evaluate Shipping Containers
    4. Many shippers stock a limited number of carton sizes, then fill any negative space with packing material. However, with the Dimensional Pricing rate structure, consideration should be given to incorporating a broader array of box sizes. Using smaller boxes that reduce or eliminate “air” will not only keep shipping costs lower but will also provide savings on packing material. If you ship a significant number of boxes per day, consider automated systems that fit the box to the contents. These systems virtually eliminate any unused space.

      Another option is to use padded envelopes or Tyvek® bags if they can accommodate the contents of your shipment. These are lightweight, low-volume options that can reduce shipping costs.

    5. Indicate package dimensions on your shipments
    6. Shippers used to have the option of including package dimensions in their shipping systems on cartons that are 3 cubic feet or less. However, package dimensions are now mandatory. Exclusion of the dimensional data could result in a 20% – 100% penalty, depending upon the actual dimensions of the package.

    7. Spot-Check Shipping Rates
    8. With rates being updated on a regular basis, it is important to make sure your rating software is accurate. It is virtually impossible to go back to a customer and try to recover incremental shipping charges, so avoid a potentially a significant hit to your bottom line by doing regular “spot checks” of rates. When you include dimensions in your shipping system, it should return accurate pricing right away. If not, or if it’s too time consuming, contact us at 303-761-0681 for assistance with navigating these changes.

    9. Audit Shipping Invoices
    10. An on-going review of your shipping expenses can help you identify and recover costs. On average, 3% of FedEx and UPS charges are eligible for a refund due to billing errors and late deliveries. Comparing billed vs. rated invoices helps you identify inaccurate rates as well as incorrect billing. Products such as Complete Parcel Audit provide valuable business intelligence to help identify, quantify and achieve all possible cost savings and helps you improve your profitability. Find out more about Complete Parcel Audit at: Parcel Audit

    11. Negotiate rates
    12. There is no better time to negotiate shipping rates with FedEx and UPS in order to better control and manage your shipping costs. Shippers can obtain discounts from 10% to 70% as a result of negotiating fees. Some of the factors that impact rate include:

      • Shipping Volume –this is the sheer number of packages you ship. The higher the number the greater your ability to negotiate a discount.
      • Urban vs. rural delivery points – generally, the more concentrated the delivery area, the more cost-efficient it is to deliver the packages. Some of these savings can be passed onto the shipper.
      • Shipping from single vs. multiple locations – a limited number of shipping locations can be an advantage, especially if you are shipping a high volume of parcels.
      • Delivering to few vs. many destinations – again, this helps focus shipper’s resources and can save you money.
      • Package size variations – having fewer standard package sizes helps FedEx & UPS because they can maximize their loads.
      • Negotiating skill – if you have a strong hand (based on the above), hang tough for higher discounts
      • Keeping the competition in play – don’t keep your eggs in one basket. Shippers may be more motivated to work with you knowing the competition might replace them.

      Generally the holidays are not a good time to negotiate rates. Hold off and initiate negotiations when UPS and FedEx will be more open.

      For more information on ways to manage your shipping costs, call us today at 303-761-0681.

Purloined Packages On The Rise

By Paul Johnson, President Complete Mailing Solutions

I watched the news the other night and saw a video of a woman stealing packages off an unsuspecting homeowner’s front porch. Apparently this was not the first – or last – time she had done this. What chutzpah!

I also watched as apartment dwellers in a major city were complaining they were not able to get their packages from Amazon because there was no room in the apartment’s mailroom for them. Now what?

One of my neighbors told me he saw a couple stealing packages off front porches in our subdivision. They got into a car with the license plate covered up. He followed them but lost them. He found out they crashed into a fence and were caught. That’s one for the good guys!

Unfortunately, these are signs of our times. With the proliferation of online shopping, many mailrooms are overflowing with boxes – to the point that they are unable to accommodate the volume. In fact, mailrooms in many colleges, apartment buildings and other locations are starting to limit or not accept package deliveries. Conversely, consumers in housing developments are often not at home when packages arrive, either requiring a shipper to make multiple attempts to deliver or leaving a package unattended on a doorstep, vulnerable to theft. It’s only going to get worse.

To the rescue: Self-Service Parcel Terminals

parcel lockers
Popular overseas, Self-Service Parcel Terminals are free standing lockers that provide safety and convenience for both shippers and consumers. The terminals are operational 24/7, allowing customers to pick up items at their convenience and shippers can leave parcels in a safe, secure location, eliminating the need for multiple delivery attempts and liability due to theft.

Here’s how they work:

  1. Customers place and order and select the most convenient Parcel Terminal for delivery.
  2. Once the package is delivered, the customer is either emailed or texted a unique code that allows them access.
  3. The customer enters the code on the touchscreen, the code is authenticated and the locker opens allowing retrieval of the package.

Self-service parcel terminals offer a number of benefits:

  • Convenience – customers select the nearest location to pick up their package
  • Accessibility – the terminals are available 24/7
  • Safety – access codes are sent directly to the customer
  • Security – parcels are contained under lock and key, not exposed on a doorstep
  • Time Savings – customers retrieve packages when they choose

Self-Service Parcel Terminals have been around for a decade, most notably Great Britain, Germany, Denmark, Latvia and Poland. We think they solve a need here in the States and would encourage quick adoption.

What do you think?

Ever had a package stolen off your porch? Would you use a self-service parcel terminal? See any downsides to it? Give us your thoughts!