3 E’s for Better Document Management
Changing market conditions and demands require companies be both flexible and adaptable, not only in how they do business internally, but how their customers wish to do business. Being responsive to customers changing preferences is critical to business stability and growth. Embracing tools that allow your customers to make choices improves customer satisfaction while reducing your costs.
Today, customers prefer to choose how they receive communications and business critical information – whether by traditional or digital means. ConnectSuite is a powerful multi-channel document delivery system that allows your customers to make this choice while helping you transition your customers to a more cost-effective digital communication stream.
ConnectSuite consists of three modules, eValidate, ePreferece, eCertify available as stand-alone options or a complete suite:
Over 40 million people and 20% of businesses move each year. ConnectSuite eValidate is an address validation system that helps ensure communications get to your customers the first time, avoiding lost time and expense of returned mail due to bad addresses. Ensuring communications are delivered in a timely fashion improves your cash flow and keeps customers satisfied.
Enhance your customer data and bring it up-to-date with eValidate.
- Updates customer addresses, including addition of unit, suite or floor number
- Verifies if the phone is still connected
- Adds or validates email addresses
In addition, it suppresses addresses for people who are on do-not-mail lists, deceased or in correctional facilities.
ConnectSuite eValidate is a simple, cloud-based service that virtually eliminates returned mail and parcels. It keeps your database up-to-date, increases cash flow by eliminating late payments and unpaid invoices as well as reduces operational expenses from wasted postage, materials and labor. Your customers will be happier and experience fewer disputes.
e-Preference allows companies to help migrate customers to a digital platform while maintaining traditional mail delivery. It manages customer delivery preferences, automatically sending documents by the preferred channel.
It helps drive adoption of electronic communications through automatic opt-in campaigns. Over time, the number of customers who receive communication electronically will increase, driving down your costs. ConnectSuite ePreference is a solution that is twice as efficient as traditional mail delivery at more than half the cost!
ConnectSuite ePreference offers real-time reporting that enables companies to track the status of communications and easily manage exceptions. View delivery status, opens, clicks and bounces. Immediately identify issues and take immediate action if errors are displayed.
ConnectSuite ecertify centralizes the processing of certified mail and consolidates document tracking. It allows companies to upload certified tracking numbers directly to the US Post Office and electronically track delivery and provides electronic return receipt of important mail. When you need proof of delivery and receipt, e-Certify is the way to go.
With e-Certify you can:
- Access document delivery information, including date and time of delivery
- Retireve and image of the recipient’s signature for proof of receipt
ConnectSuite eCertify helps companies easily manage document proof of delivery while eliminating the need to manually handle traditional green card proof of receipt documents – either to physically file and store them or scan them to pdf and attach to customer records.