Frequently Asked Questions – Click for more Info

Here we answer some of our most Frequently Asked Questions along with basic using and troubleshooting tips. Most of the information is print formatted so you can either save to your computer or print out to keep handy.
If you can’t find your issue here or just want to talk to a real person, call 303-761-0681 or fill out the form at the bottom of the page with your issue or question.

Click on the Categories below to see all the questions and answers.

Managing Your Postage Funding/MailFinance Leasing Account through MyQuadient

What is it and how do I set it up? Managing Your Account through MyQuadient

A MyQuadient account gives you online access to information about your leasing and mailing account. You can ….(click to continue reading)

Postal Rates

If you have questions about your Rate Change Protection or need rate updates, please contact Quadient directly at 800-636-7678 or go to the Quadient website.

We’ve provided instructions for downloading new postal rates on our Rate Change Page

You can easily determine if your rates have been downloaded. Just follow these simple instructions: Rate Change Verification

You’ll find summary information on the 2020 USPS rates here or for a Rate Chart click here

Using and Troubleshooting Your Machine

To get your money refunded, you’ll need to take the affected mail pieces to your local Post Office that handles your company’s mail and fill out a Form 3533 – Application and Voucher for Refund of Postage and Fees – within 60 days of the metered date. Detailed instructions.

Your mail machine captures the date a new ink cartridge was installed.  You can identify this date by following these simple instructions

The USPS requires your meter communicate with the server at least once every three months. If it does not, an “PSD Locked” error message will display on your meter and you will be unable to print postage. How To Clear a PSD Lockout.

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What if I don’t see my question answered here?
Feel free to call us Monday – Friday 8:00 am – 4:30 Mountain Time to speak with a real person 303-761-0681
You can submit a question to us by filling out this form

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