Using Your Mail Machine Just Got Easier!

Congratulations on getting your new equipment! This page will provide information that will be helpful in setting up, using and troubleshooting your equipment. For your convenience we’ve provided information by functional areas. If there is information that you can not find here or elsewhere on our site, please don’t hesitate to contact us at 303-761-0681 for assistance. Don’t forget to bookmark this page to access quickly when you need it.

Dept.	Item	Description
A/P	Important Information	Overview of the companies involved in providing your equipment and Best Practices
	Your MyNeopost Account	How to set up your MyNeopost account for online access. Set up specific notifications,alerts,track postage activity and view/pay invoices.
	NeoFunds	What NeoFunds are, fees and Best Practices
	Mail Finance Insurance Requirements	Insurance requirements for your new system either thru your own insurer or Mail Finance.
	Important Addresses	Where to send your Neopost/Hasler postage and lease payments
	Postage Payment Options	Different options to pay for your postage,pricing and fees
	Dept Codes	How to set up Department Codes for tracking postage use
	W9	CMS, MailFinance & Quadient (Neopost) current W9’s
IT	LAN Security Overview	System requirements and setup information
Operators/Users	Ordering Supplies	Different options for ordering your supplies though CMS
	Operator Manuals	Access user guides for your mail machine here
	Making a Generic Call	Used to update software on your meter(e.g., for rate updates)
	How to Clear a PSD Lockout	How to do the required 90-day check in with the Neopost server
	Other FAQ’s	Frequently asked questions
	Dept Codes	How to set up department codes for tracking postage use
	Team Members	Meet our team who will be helping you

Other information is available throughout our site especially under Useful Links.