Using Your Mail Machine Just Got Easier!

Congratulations on getting your new equipment! This page will provide information that will be helpful in setting up, using and troubleshooting your equipment. For your convenience we’ve provided information by functional areas. If there is information that you can not find here or elsewhere on our site, please don’t hesitate to contact us at 303-761-0681 for assistance. Don’t forget to bookmark this page to access quickly when you need it.

Dept. Item Description
A/PImportant InformationOverview of the companies involved in providing your equipment and Best Practices
Your MyNeopost AccountHow to set up your MyNeopost account for online access. Set up specific notifications,alerts,track postage activity and view/pay invoices.
NeoFundsWhat NeoFunds are, fees and Best Practices
Mail Finance Insurance RequirementsInsurance requirements for your new system either thru your own insurer or Mail Finance.
Important AddressesWhere to send your Neopost/Hasler postage and lease payments
Postage Payment OptionsDifferent options to pay for your postage,pricing and fees
Dept CodesHow to set up Department Codes for tracking postage use
W9CMS, MailFinance & Quadient (Neopost) current W9’s
ITLAN Security OverviewSystem requirements and setup information
Operators/UsersOrdering SuppliesDifferent options for ordering your supplies though CMS
Operator ManualsAccess user guides for your mail machine here
Making a Generic CallUsed to update software on your meter(e.g., for rate updates)
How to Clear a PSD LockoutHow to do the required 90-day check in with the Neopost server
Other FAQ’sFrequently asked questions
Dept CodesHow to set up department codes for tracking postage use
Team MembersMeet our team who will be helping you

Other information is available throughout our site especially under Useful Links.