Using Your Mail Machine Just Got Easier!

Congratulations on getting your new equipment! This page will provide information that will be helpful in setting up, using and troubleshooting your equipment. For your convenience we’ve provided information by functional areas. If there is information that you can not find here or elsewhere on our site, please don’t hesitate to contact us at 303-761-0681 for assistance. Don’t forget to bookmark this page to access quickly when you need it.

Dept. Item Description
A/PImportant InformationOverview of the companies involved in providing your equipment and Best Practices
Your MyQuadient AccountHow to set up your MyQuadient account for online access. Set up specific notifications,alerts,track postage activity and view/pay invoices.
Quadient Postage FundingWhat Quadient Postage Funding is, fees and Best Practices
Quadient Mailprotect Insurance RequirementsInsurance requirements for your new system either through your own insurer or Quadient Mailprotect.
Important AddressesWhere to send your Quadient postage and lease payments
Postage Payment OptionsDifferent options to pay for your postage,pricing and fees
Dept CodesHow to set up Department Codes for tracking postage use
W9CMS and Quadient current W9’s
ITLAN Security OverviewSystem requirements and setup information
Operators/UsersOrdering SuppliesDifferent options for ordering your supplies through CMS
Operator ManualsAccess user guides for your mail machine here
Making a Generic CallUsed to update software on your meter(e.g., for rate updates)
How to Clear a PSD LockoutHow to do the required 90-day check in with the Quadient server
Other FAQ’sFrequently asked questions
Dept CodesHow to set up department codes for tracking postage use
Team MembersMeet our team who will be helping you

Other information is available throughout our site especially under Useful Links and our FAQ page. Also, you’ll find reference videos on our YouTube channel.