Using Your Mail Machine Just Got Easier!
Congratulations on getting your new equipment! This page will provide information that will be helpful in setting up, using and troubleshooting your equipment. For your convenience we’ve provided information by functional areas. If there is information that you can not find here or elsewhere on our site, please don’t hesitate to contact us at 303-761-0681 for assistance. Don’t forget to bookmark this page to access quickly when you need it.
| Dept. | Item | Description |
| A/P | Important Information | Overview of the companies involved in providing your equipment and Best Practices |
| Your MyNeopost Account | How to set up your MyNeopost account for online access. Set up specific notifications,alerts,track postage activity and view/pay invoices. | |
| NeoFunds | What NeoFunds are, fees and Best Practices | |
| Mail Finance Insurance Requirements | Insurance requirements for your new system either thru your own insurer or Mail Finance. | |
| Important Addresses | Where to send your Neopost/Hasler postage and lease payments | |
| Postage Payment Options | Different options to pay for your postage,pricing and fees | |
| Dept Codes | How to set up Department Codes for tracking postage use | |
| W9 | CMS, MailFinance & Quadient (Neopost) current W9’s | |
| IT | LAN Security Overview | System requirements and setup information |
| Operators/Users | Ordering Supplies | Different options for ordering your supplies though CMS |
| Operator Manuals | Access user guides for your mail machine here | |
| Making a Generic Call | Used to update software on your meter(e.g., for rate updates) | |
| How to Clear a PSD Lockout | How to do the required 90-day check in with the Neopost server | |
| Other FAQ’s | Frequently asked questions | |
| Dept Codes | How to set up department codes for tracking postage use | |
| Team Members | Meet our team who will be helping you |
Other information is available throughout our site especially under Useful Links.
