Who We Are

Our people set us apart. As a family owned and operated business, each member of our company shares a commitment to provide the most personal & responsive service possible. They have the experience to back up that commitment. This is a snapshot of the people you will talk to when you call us, meet the CMS team:

Paul Johnson
Owner/President
Paul is the co-owner of Complete Mailing Solutions and our fearless leader! He and his wife, Karen, have been involved in the industry since 1989. He’s an expert at mail,
piece design, so our customers can be confident their mailings meet USPS requirements. It’s not unusual that he spends long hours in the office to ensure all aspects of the business are at the highest level. Paul feels strongly that customers should be treated like family, rather than a number. This is a key foundation of the CMS culture that he's nurtured.Cars (he’s a Corvette buff) and family are his passions. He's a member of the Business Technology Association (BTA) and Entreprenues Organization (EO). He supports a number of causes including Denver Hospice and Leukemia. Find out more about Paul and Complete Mailing Solutions or connect with him on LinkedIn
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Karen Johnson
Owner/Treasurer
Karen is the other half of CMS and heads up our Accounting and HR departments. She is the “heart” of the company and loves the personal relationships with
both employees and customers. She grew up in a family-owned business (her father started the original business) and brings a Midwest sensibility of hard work and pride in the company, which trickles down to all the employees. Painting and cooking are her passions along with her kids and grandkids. In her spare time she supports a variety of animal, medical and children’s causes including Boys Town and the National Brain Tumor Foundation.
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Courtney O'Connor
Administration
Courtney joined our CMS family in 2019 and heads up Administrative responsibilities with a light-hearted efficiency and enthusiasm.
A native of Arizona, Courtney moved to Colorado in 2016 to “spread her wings”. She is literally doing this as she performs as a circus acrobat, clowning around on ropes (among other things) in her spare time. She is a language enthusiast and speaks Mandarin Chinese, Italian and is learning Greek! She is passionate about environmental issues and supports reduction of plastics and food waste.
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Bill Faulconer
Service/Support
Bill joined us in 2012 but has over 33 years of industry experience. In addition to mailing/inserting equipment and electronics certifications,
he is well versed on the software side of the business. As our Service Director, he loves working as a team meeting customer’s needs without typical corporate bureaucracy. Bill is an admitted Air Force brat and has seen a bit of the world but settled in Colorado because of the mountains and snow. These days, he spends his time camping and travelling in his RV with his family and dogs.
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Pat Quinn
Service/Support
Pat has over 25 years of industry experience and is our most tenured Service Tech. Over the years he’s been certified on a broad range
of Quadient (formerly Neopost) mailing and inserting equipment. A South Dakota native, he brings down-home wisdom and an electro-mechanical background to his work. Like all our employees, he most enjoys the people – customer and employees alike – and providing the highest level of personal service. Pat loves stealing away on camping, fishing and hunting trips whenever possible, often with his wife and kids. He also stays busy being involved in various efforts through the Knights of Columbus.
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Doug Chaffee
Service/Support
Doug has over 29 years of industry experience as a service tech, 19 of which have been with CMS. He holds a number of IMS, NCI and Quadient (formerly Neopost) training
certifications and enjoys utilizing this experience in building and maintaining strong customer relationship. A native Coloradan, you’ll find Doug hunting, fishing or playing baseball with his wife, kids and dogs.
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Nate Johnson
Service/Support
Nate represents the 3rd generation of Johnson’s and CMS. Although he officially joined us as a Service Tech in 2013, he brings a lifetime of experience and a commitment
to excellence from his parents. Nate is mechanically inclined – he loves working on race cars – and he brings this ability to his work servicing our mailing systems, high production inserters and Duplo print finishing machines. It’s a challenge to keep up with Nate. In his spare time, you’ll find him playing the drums, hiking, playing sports, riding motorcycles or working on race cars – anything with speed, he says, is “his game”. Rest assured, he drives very safely when on the job!
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Anna Freeman
Sales
Anna joined CMS in 2014 and brings over 15 years of industry experience solving Client’s problems and creating efficiencies in mailing and shipping processes.
She’s a skilled problem solver and dedicated professional who loves her work providing a high level of service to customers. A California transplant (at a very young age), you’ll find Anna tending her garden or doing yoga. She avidly supports Children’s Hospital and she stays busy caring for the family’s dogs, parrots and fish.
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Ellis Breashears
Sales
A native of Nebraska, Ellis moved to Colorado in 1983. He has worked in the industry for over 33 years, 28 of which have been with CMS. He has experience on both the
manufacturer side, having previously worked for Neopost (now Quadient), as well as the dealer side (CMS) and loves the responsiveness that we provide our customers because of our local presence. He specializes in Output Managements Software solutions for Major and Government accounts. Ellis is the President of his HOA and enjoys golf, biking, skiing and gardening. He and his wife are passionate about rescuing animals and have a variety of pets (dogs, cats, rabbit) that keep them both busy and entertained. In his spare time he volunteers his time as the President of his HOA.
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Terry Erks
Sales
A native of Nebraska, Terry joined CMS at the beginning of 2015 and brings a wealth of experience to our entire organization. In our Sales team he works with major
accounts within the printing and mailing operations field, consults with colleagues/partners while managing our Business Partners program, and demonstrates our solutions to Prospects. He’s very active on Postal Customer Councils and is a specialist in all things postal. His knowledge of our industry and detail-oriented focus ensures our Clients have the right solution to fit their needs. Terry has eclectic interests, including music (all kinds), entertaining, travel, cooking, and golf as well as the Rockies, Broncos and the Huskers. When not involved in these pursuits, you’ll find him enjoying a walk or listening to live music around the area with his wife, Michelle, and Aussie/Doodle, Jena.
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Shea Householder
Sales
Shea is a native of Wisconsin but was clamoring for real mountains and moved to Colorado to enjoy all our mountains have to offer - snowboarding, camping, hiking, and biking. In fact, he even did some competitive snowboarding! He also enjoys live music and skateboarding.
hiking, and biking. In fact, he even did some competitive snowboarding! He also enjoys live music and skateboarding.
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Adele Nielsen
Marketing
Adele has 40 years of experience in marketing, the last 15 of which have been with CMS. She handles all our communications, including our newsletters, website, blog
and mailings. In addition, she handles our envelope printing services. Adele loves the friendly, family-oriented atmosphere at CMS and the relationships that have been built with our customers. She is a native of Colorado and enjoys painting, horses, cats, music and cake decorating. She is a volunteer for The Denver Hospice and is a facilitator for Griefshare.
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If you’re interested in our software or hardware offerings be sure to let us know. You can reach us at 303-761-0681